Frequently Asked Questions

1. What is MyVetOnline?
2. Who is eligible for MyVetOnline services? 
3. Do I need to have a computer to benefit from MyVetOnline? 
4. How can a computer enhance my use of MyVetOnline?
5. How do I get "online" (on the Internet)?
6. How fast is MyVetOnline?
7. How do I get information on MyVetOnline? 
8. How do I get my customized MyVetOnline Clinic website? 
9. Can I edit my MyVetOnline website? 
10. How will SPAH / MyVetOnline protect my privacy? 

1. What is MyVetOnline?
   MyVetOnline is a program designed to help Veterinarians educate their clients and promote their clinics. The MyVetOnline �toolkit� includes information describing common pet-care issues and procedures, provided both on colorful printed sheets and on clinic-customized websites including online videos and more.
   
   
2. Who is eligible for MyVetOnline services? 
   Professional Veterinarians and clinic staff who are qualified customers of SPAH. Contact your SPAH representative for more information on how to receive the benefits of MyVetOnline for your clinic. 
   
   
3. Do I need to have a computer to benefit from MyVetOnline? 
   No. If you wish your MyVetOnline site can be built entirely by us according to information provided by you. Your customers with internet access will be able to access your MyVetOnline site and all the information about your Clinic. 
   
   
4. How can a computer enhance my use of MyVetOnline? 
   With a computer and an Internet account you can access the Internet and the advanced MyVetOnline tools, including the website builder.
   
   
5. How do I get "online" (on the Internet)? 
   Contact your Internet Service Provider for information on connection speeds and prices.
   
   
6. How fast is MyVetOnline? 
   Internet speed is dependent on many factors, and you may experience slower service or service interruptions which are not caused by MyVetOnline services. These factors include the speed of access (56k is slower than Cable or DSL), internet traffic (not unlike a traffic jam on the roads), and server slow-downs or crashes. 
   
   
7. How do I get information on MyVetOnline? 
   Contact your SPAH representative for an information package, or visit www.mvol.co.uk and register online. Access to mvol.co.uk resources is free. To get a customized MyVetOnline website and other services you must be a qualified SPAH customer. Your SPAH representative can confirm your account status and provide you with the password you will require to access the website editor. 
   
   
8. How do I get my customized MyVetOnline Clinic website? 
   To build a website for your Clinic, go to www.mvol.co.uk, login or register, (contact your SPAH representative if you do not have a password), select the Website Management module and follow the simple steps outlined there. You will be able to preview the site as you build it. Once you submit the completed site, MyVetOnline will validate the requested domain name and advise you when the site is available online. 
   
   
9. Can I edit my MyVetOnline website? 
   The management module allows you to edit your website. Simply navigate to the appropriate section and add or delete information as required. 
   
   
10. How will SPAH / MyVetOnline protect my privacy? 
    SPAH is 100% committed to protecting your privacy online. We will never share your information or your email address with anyone.